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Our Process

Partner with the fastest-growing nearshore outsourcing provider.

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How We Work

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Strategic Alignment

TSI’s discovery process confirms mutual fit, clarifies relevant KPI’s, and ensures success. We won’t engage a client without it.

Partners In

Success

TSI is an extension of your team.  Our Collaborative Onboarding, Certified Agent™, and Train the Trainer programs to ensure optimal CX down to your brand voice.

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Execution.

Guaranteed!

One solution does not fit all. Your dedicated team scales agents and programs to your needs so we can promise Execution. Guaranteed!™

™

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Grow Sales

Cut Costs

Need we say more? You don’t need a partner with a fancy mission statement.  You want EXECUTION and RESULTS.

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FeedBack &

Reporting

Scorecards, actionable reporting, and real-time access with secure URL...  The TSI Business Intelligence Team allows us to deliver beyond your KPIs with a collaborative focus on Continuous Improvement and Scaling your Team

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