Tri Source AI Phone Agents
F a c t S h e e t
AI Phone Agents: Elevate Your Sales and Customer Service
Welcome to the future with Tri Source International's Conversational AI Phone Agents. Our advanced software leverages AI and natural language processing to handle phone calls, provide automated responses, route calls, schedule appointments, and collect data. Operating 24/7, AI phone agents enhance efficiency and customer service, reducing the need for extensive call center staff. Widely used across healthcare, real estate, logistics, financial services, and small businesses, they improve operational efficiency and customer satisfaction.
OUR GUARANTEE
With all CRM and Telephony Technologies
Ensure process is organized and efficient
People, Locations & Technology
Actionable insights via secure URL
All agents certified with industry-leading soft skills training PRIOR to your product training.
Using your weekly TSI Scorecard, coach up and talent balance agents for best results
Call for an attestation.
Always multilingual… Talk,
SMS, email.
Answer every call instantly, accurately, and professionally.
What is Conversational AI?
Conversational AI is a specialized subset of AI focused on simulating human-like conversations. It includes technologies and methodologies for building systems capable of understanding and responding to human language in a natural and engaging way.
Key Features
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Natural Language Understanding (NLU): Ability to understand and interpret human language
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Natural Language Generation (NLG): Ability to generate human-like responses in a conversational mannerMultilingual Support: Capability to understand and communicate in multiple languages
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Quick Implementation: AI Agents can be deployed in as little as 1 week; depending on requirements
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Personalization: Customizes interactions based on user data and past interactions to provide personalized experiences
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Integration with Backend Systems: Connects with databases, CRM systems, and other backend applications
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Security and Privacy: Incorporates robust security measures to protect user data and ensure privacy
Benifits
Provides round-the-clock service, ensuring that users can get assistance at any time without the need for human intervention.
24/7 Availability
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Cost Efficiency
Reduces the need for large customer service teams, lowering operational costs
Ensures consistent quality of service and information provided, unlike human agents who may vary in performance.
Consistency
Reduced Response Time
Provides instant responses to user queries, reducing wait times significantly.
No More Turnover
Eliminate onboarding and new hire training expenses
Enhanced User Experience
Offers quick, accurate, and personalized responses, improving overall user satisfaction.
Data Collection and Insights
Gathers valuable data on user interactions, preferences, and behavior, which can be analyzed for business insights and decisionmaking.
Scalability
Can handle a large number of simultaneous interactions without degradation in performance, making it ideal for businesses with high customer volumes.
Comparison of AI Agent vs. Human Agent Efficiencies
Human Agent
AI Agent
Improvement
Productive Hrs/Day
Initial Training Time
Continuous Education/Breaks
Absenteeism/Attrition
Agent Quality
Error Rate
Call Abandoned Rate
Scalability
5.6 | 8 | 30% |
4 Weeks | 2 Days | 96% |
15% | 0% | 15% |
15% | 0% | 15% |
Varies | Consistent | Major |
9% | 0.50% | 94% |
8% | 0% | 8% |
Limited | High | N/A |