FAQ's

A campaign takes about two to three weeks to launch on average, but campaign launch times vary depending on client needs such as the type of campaign, the industry, or the level of experience of the candidates (i.e. Tier I, Tier II, etc.), among other factors.

Yes, we are SOC2 compliant so you can be confident that your data will be secure.

Yes, we are PCI compliant. TSI maintains PCI certifications across all of our sites to ensure maximum security and dependability.

Yes, Tri Source is a HIPAA-compliant contact center that adheres to all the relevant regulations and standards outlined by the Health Insurance Portability and Accountability Act (HIPAA). Our team members are trained in handling confidential and sensitive information in a secure and confidential manner, and our systems and processes are designed to safeguard the privacy and security of protected health information (PHI).

We understand the importance of compliance with HIPAA regulations and take all necessary measures to ensure that our operations are fully compliant. This includes implementing strict access controls, maintaining robust data encryption, conducting regular risk assessments and audits, and providing ongoing training and education to our staff.

Yes, we are ISO207001 compliant.

Yes. Ask your Sales Manager for more details.

Our reputation is only as good as our performance. For this reason, we maintain the strictest client data security, including but not limited to use of biometrics to protect data access, blocking use of all USB/external drives and use of CCTV cameras to ensure compliance. Strict SOP’s include removal of all personal technology, including cell phones, from the floor of the Customer Experience Center. Each team member undergoes complete background and reference checks, and they sign a bonded non-disclosure agreement.

Our teammates and our clients. We have been selective in partnering with great clients, and our extensive, dedicated teams in Central America and across the USA are driving sales growth for our clients that outpaces industry standards. In fact, TSI may be the largest, boutique outsourcing company you have not heard of – yet! We purposefully have focused on our back end to ensure we deliver on our promise: Execution. Guaranteed!™

Headquartered in Los Angeles, TSI is a global company that operates customer experience and fulfillment centers in key locations across Mexico, the United States and Central America. Our nearshore locations include Managua, Nicaragua,Mexicali, Mexico and Tijuana, Mexico, as well as Costa Rica, and Panama. The Baja Production Triangle™, our locations in Los Angeles, Tijuana and Mexicali, now includes over 3,000 seats capacity

Please call us at 888-314-4530

Near-staffing is the practice of securing managed services from dedicated, remote employees via a strategic partner located in the USA or a nearby country. It is convenient, simple, and accessible. It is available with Work-from-Home resources and location-based resources.