Case Studies

Real Customers. Real Solutions. Real Results.

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Challenges, Solutions, Results

 
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Case Study #1

Leading NFL Franchise

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RACE

Categories

  • Solo: Male / Female
  • Pairs: Male / Female / Mixed
  • Under 12yrs
  • Under 14yrs
Under 12's A specific course that suits the general under 12's rider. We'll race for 20 minutes, boys & girls in the same event. If your little one is fitter & quicker than the average U12 then it may be best to give them a bigger challenge & put them into the U14's race. Under 14's 2 Laps of a slightly shortened version of the main course. We'll be aiming for a race time of around 45 minutes. Slightly less for the winner and a little more for those at the tail end.



Start Times

  • Under 14's - 8.30am
  • Under 12's - 9.15am
  • 3hr Solo - 10:00am
  • 3hr Pair - 10:00am
  • 6hr Solo - 10:00am
  • 6hr Pairs - 10:00am



EVENT

Venue

Tackeroo Camp Site
Penkridge Bank Road
Nr Rugeley
Staffordshire
WS15 2UA The venue at Tackeroo is ideal for holding events at. Easily accessible from the north or the south Tackeroo is around 15 minutes from the M6 motorway junctions at Cannock (South) or Stafford (North).



Cancellation & Detail Changes

We will be happy to process any cancellations up until 2 weeks before the event. You will also have the option to change details, move category or transfer entries to another rider or have a refund. This can be done by the entrant but logging into their Racespace account. Transfer of entries or refunds will carry a surcharge. No changes are possible after this date.



Event Information

  • Distance: 12km
  • Surface: Trail / Hilly / All Off Road / Water Section (average sized person knee deep)
  • Route: 1 Lap
  • Water Stations: Every 4km
  • Distance Markers: Every 2km
  • Parking: Off Road / Free
  • Facilities: Toilets / Catering / Bag Drop / Photographer / Free Parking
  • Prizes: 1st, 2nd, 3rd Male & Female / 1st Vet Male & Female / 1st Junior Male & Female
  • 1st Male & Female Enduro Section
  • Freebies: Medal / T Shirt



Spectating

We understand that friends and family may wish to come along and watch you suffer. Therefore we’ve done our best to keep the course as close to the start / finish arena as possible. The course makes a figure of 8 shape around the arena meaning spectators don’t have to walk far to see and support you a number of times. Entry and parking is free for spectators so please invite friends and family along.



Other Information

  • Prize presentation will take place around 30 minutes after the 3rd place female has crossed the line.
  • Prizes for the Team events will be posted out a few days after the event.
  • Full results will be available online from Monday after the event.
  • A link to these and the photos taken on the day will be posted on the Facebook page.



 
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Case Study #2

Global purveyor of Health & Wellness products

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The Challenge

Maximize Customer Experience & Increase Conversion. TSI was tasked to eliminate an existing Wild West sales campaign that resulted in duplicate prospecting calls and replace it with a targeted, yet aggressive and organized, campaign to generate results and protect brand equity for the Company.



The Solution

TSI provided dedicated Sales Agents and scrubbed CRM data. With a clean list, TSI’s sales professionals were able to focus on customer service and conversion.



The Result

Company increased dollars per rep beyond Management expectation and has since scaled its team at TSI by 3X. Learn more about how TSI can help improve Customer Experience.



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Case Study #3

Global startup Online Marketplace for boat rentals

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The Challenge

Help launch game-changing online marketplace. Before launch, Company leadership needed to capture inventory (boat owners) and prospects (renters) in order to monetize their vision.



The Solution

TSI built a dedicated Customer Service & Sales backend to match the Company’s unique technology platform and launch the innovative service. TSI provided dedicated Outbound Sales, Customer Service, Merchant Processing and a Sales Road Map to maximize results. TSI’s team aggressively targeted boat owners via global social channels and pioneered a Rev Share program in partnership with the Company to quickly secure inventory. At the same time, TSI Outbound Agents secured the renters.



The Result

Close to 150,000 boats were listed and rented within TSI’s initial service period, leading to a significant outside investment in the Online Marketplace by a strategic conglomerate. Learn more about how TSI can help you launch new products and services.



Case Study #4

Fast growing Lead

Gen provider

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The Challenge

Maximize Customer Experience & Increase Conversion. TSI was tasked to eliminate an existing Wild West sales campaign that resulted in duplicate prospecting calls and replace it with a targeted, yet aggressive and organized, campaign to generate results and protect brand equity for the Company.



The Solution

TSI provided dedicated Sales Agents and scrubbed CRM data. With a clean list, TSI’s sales professionals were able to focus on customer service and conversion.



The Result

Company increased dollars per rep beyond Management expectation and has since scaled its team at TSI by 3X. Learn more about how TSI can help improve Customer Experience.



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Case Study #5

Leading, global Car
Rental Agency

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The Challenge

Move an in-house, domestic Customer Service team to nearshore operations to reduce cost and advance CX quality. TSI was tasked to help convert an existing in-house Call Center to a nearshore solution with speed, attention to CX KPI’s and sensitivity to the transitioning in-house resources.



The Solution

TSI immediately provided a scalable team of dedicated Customer Service & Reservation Agents, while the Company closed its existing Call Center in phases. TSI consulted on the creation of an Implementation Schedule and worked side-by-side with the Company to ensure seamless integration.



The Result

Company scaled its initial 7-agent team by over 10X after an independent third-party study sponsored by the Company rated TSI’s initial Customer Service 97%+. Learn more about how TSI can reduce your cost to serve with Execution. Guaranteed!™