Case Studies

Real Customers. Real Solutions. Real Results.

Challenges, Solutions, Results

 

Case Study #1

Leading NFL Franchise

The Challenge


Shift a Customer Service team from the Philippines to nearshore immediately to meet regulatory requirements. Upon learning that the Company’s existing outsourcing provider did not meet regulatory requirements, Senior Management was forced to find a replacement solution IMMEDIATELY.




The Solution


TSI developed a “Train the Trainer” Program and immediately provided a dedicated team of Customer Service Agents. TSI audited and ensured all regulatory compliance and worked hand-in-hand with the Company’s leadership to co-brand a Customer Service Solution to meet the immediate need and ultimately provide superior overall Customer Experience.




The Result


The brand seamlessly transitioned all Customer Service from the Phillipines to TSI’s Central America Hub Center location, eliminating any compliance concerns, and has since scaled its team by 3X. Learn more about how TSI meets the most demanding onboarding challenges.





 

Case Study #2

Global purveyor of Health & Wellness products

The Challenge


Shift a Customer Service team from the Philippines to nearshore immediately to meet regulatory requirements. Upon learning that the Company’s existing outsourcing provider did not meet regulatory requirements, Senior Management was forced to find a replacement solution IMMEDIATELY.




The Solution


TSI developed a “Train the Trainer” Program and immediately provided a dedicated team of Customer Service Agents. TSI audited and ensured all regulatory compliance and worked hand-in-hand with the Company’s leadership to co-brand a Customer Service Solution to meet the immediate need and ultimately provide superior overall Customer Experience.




The Result


The brand seamlessly transitioned all Customer Service from the Phillipines to TSI’s Central America Hub Center location, eliminating any compliance concerns, and has since scaled its team by 3X. Learn more about how TSI meets the most demanding onboarding challenges.





 

Case Study #3

Global startup Online Marketplace for boat rentals

The Challenge


Maximize Customer Experience & Increase Conversion. TSI was tasked to eliminate an existing Wild West sales campaign that resulted in duplicate prospecting calls and replace it with a targeted, yet aggressive and organized, campaign to generate results and protect brand equity for the Company.




The Solution


TSI provided dedicated Sales Agents and scrubbed CRM data. With a clean list, TSI’s sales professionals were able to focus on customer service and conversion.




The Result


Company increased dollars per rep beyond Management expectation and has since scaled its team at TSI by 3X. Learn more about how TSI can help improve Customer Experience.





Case Study #4

Fast growing Lead

Gen provider

The Challenge


Maximize Customer Experience & Increase Conversion. TSI was tasked to eliminate an existing Wild West sales campaign that resulted in duplicate prospecting calls and replace it with a targeted, yet aggressive and organized, campaign to generate results and protect brand equity for the Company.




The Solution


TSI provided dedicated Sales Agents and scrubbed CRM data. With a clean list, TSI’s sales professionals were able to focus on customer service and conversion.




The Result


Company increased dollars per rep beyond Management expectation and has since scaled its team at TSI by 3X. Learn more about how TSI can help improve Customer Experience.





 

Case Study #5

Leading, global Car
Rental Agency

The Challenge


Move an in-house, domestic Customer Service team to nearshore operations to reduce cost and advance CX quality. TSI was tasked to help convert an existing in-house Call Center to a nearshore solution with speed, attention to CX KPI’s and sensitivity to the transitioning in-house resources.




The Solution


TSI immediately provided a scalable team of dedicated Customer Service & Reservation Agents, while the Company closed its existing Call Center in phases. TSI consulted on the creation of an Implementation Schedule and worked side-by-side with the Company to ensure seamless integration.




The Result


Company scaled its initial 7-agent team by over 10X after an independent third-party study sponsored by the Company rated TSI’s initial Customer Service 97%+. Learn more about how TSI can reduce your cost to serve with Execution. Guaranteed!™





 
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