A family promise turns into a leading Customer-Centric Business
Born Out Of A Family Promise
Founder, Matt Reeser, wanted to keep a strong connection with his wife’s family and culture in Nicaragua. And when a personal passion to connect with family combined with a white-space opportunity for strategically placed Customer Experience Centers in Latin America, the fastest-growing nearshore outsourcing solution was born.
From his first visit over 20 years ago, Matt quickly became entranced by the culture and the rich available talent pool in Nicaragua. In mid-2014, the first center was opened, and today, TSI offers Cx solutions from centers throughout strategic locations in Latin America, Mexico and the US.
In 2020, TSI extended its operations with its Baja Production Triangle, opening state of the art Centers in Mexico and in Los Angeles, CA. And with 1,500+ teammates (and growing) today, the strong “family” connection continues in each TSI location.
The original vision in starting TSI was two-fold. First, I wanted to create a GREAT business that connects me and my family to family in Central America and gives back to humanity by providing quality jobs to deserving, talented teammates in other parts of the world. Second, I set out to make outsourcing incredibly simple AND REWARDING to all of our partners. Now, I add a third leg to the vision with the TSI Baja Production Triangle - providing the #1 nearshore solution in each vertical we serve with a holistic solution that redefines nearshore!.”
—Matt Reeser, Founder, Tri Source International