Customer Experience 

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Customer Experience (CX) can not be a one size fits all solution. 

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TSI's Customer Experience Teams are built from the ground up for Execution. Guaranteed!™

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Everyday Is An Opportunity To Win A Customer

OmniChannel & Multi-Lingual

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Are you delivering on your CX Promise?

Do you have adequate, Best in Class resources?  

Do you need to improve “Cost to Serve” and Quality?

Regardless of industry, YOUR consumer wants access to customer care whenever, however, and wherever he/she wishes – and with a smile. It means 24/7/365 support flawlessly integrating voice, chat, email, and any channel where commerce is conducted now and in the future.  The winners demonstrate respect and empathy – and a level of hustle that earns trust and repeat business. It demands talent deeply connected to your brand and brand voice. It requires strategy…but, in our humble opinion, more than anything, it demands Best in Class execution.  

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OUR GUARANTEE

With all CRM and Telephony Technologies

Ensure process is organized and efficient

People, Locations & Technology

Actionable insights via secure URL

All agents certified with industry-leading soft skills training PRIOR to your product training.

Using your weekly TSI Scorecard, coach up and talent balance agents for best results

Call for an attestation.

Always multilingual…  Talk,
SMS, email.

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Global Car Rental 

 TSI Delivers immediate 97% CSAT scores for a global car rental agency.

Learn More 

health and wellness

Health & Wellness

TSI seamlessly transitions existing CX team to ensure regulatory compliance...

Learn More 

Our Solutions

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CUSTOMER EXPERIENCE

OmniChannel & Multi-Lingual

- Customer Service
- Reservations
- Multicultural Marketing
- Multilingual Communications

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BACK OFFICE EXPERTISE

Outsource Tasks to Experts.  Take Charge of Your Business.

- Invoicing & Collections
- Inventory Management
- Marketing & Creative Services
- Technology Services
- Skilled Labor

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SALES

Nothing Happens Until You Sell Something

- Appointment Setting
- Lead Generation
- Order Processing
- Outbound Sales
- Inbound Sales