Customer Experience (Cx) can not be a one size fits all solution.
TSI's Customer Experience Teams are built from the ground up for Execution. Guaranteed!™
Everyday Is An Opportunity To Win A Customer
OmniChannel & Multi-Lingual
Are you delivering on your Cx Promise?
Do you have best-in-class, Fortune 100 Training & Development pulled from the best retailers and consumer product companies in America?
Do you need to improve “Cost to Serve” and Quality?
Regardless of industry, YOUR consumer wants access to customer care whenever, however, and wherever he/she wishes – and with a smile. It means 24/7/365 support flawlessly integrating voice, chat, email, and any channel where commerce is conducted now and in the future. The winners demonstrate respect and empathy – and a level of hustle that earns trust and repeat business. It demands talent deeply connected to your brand and brand voice. It requires strategy…but, in our humble opinion, more than anything, it demands Best in Class execution.
With all CRM and Telephony Technologies
Ensure process is organized and efficient
People, Locations & Technology
Actionable insights via secure URL
All agents certified with industry-leading soft skills training PRIOR to your product training.
Using your weekly TSI Scorecard, coach up and talent balance agents for best results
Call for an attestation.
Always multilingual… Talk,
Health & Wellness
TSI seamlessly transitions existing Cx team to ensure regulatory compliance...